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The Hidden Pattern Behind Most Legacy CRM Failures
Latest  Machine Learning

The Hidden Pattern Behind Most Legacy CRM Failures

Eshita Nandy
94 likes
September 1, 2026

Author(s): Eshita Nandy Originally published on Towards AI. A decade of Oracle Siebel and legacy CRM work revealed one hidden pattern behind most enterprise system failures. Three years ago, I joined what was supposed to be a routine troubleshooting call. A business …

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Siebel 26.6’s RAG-Powered Search: Why Your Support Reps Stop Solving the Same Ticket Twice
Latest  Machine Learning

Siebel 26.6’s RAG-Powered Search: Why Your Support Reps Stop Solving the Same Ticket Twice

Eshita Nandy
58 likes
July 23, 2026

Author(s): Eshita Nandy Originally published on Towards AI. A Siebel developer’s honest walkthrough of Retrieval-Augmented Generation in service request search — what it fixes, how the OpenSearch vector pipeline works, and where the gaps still are. Here’s a scenario every Siebel-supported help …

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