From Raw Audio to Actionable Data, Automating Call Center Triage with Cortex AI
Author(s): Krishnan Srinivasan Originally published on Towards AI. Powered by AI_TRANSCRIBE, turning recorded support calls into a structured, queryable feedback table. A call center runs on a routine most of us know without ever having worked one. A customer calls in. An …
Extending our CoWork Agent with a Cortex Agent Skill
Author(s): Krishnan Srinivasan Originally published on Towards AI. Extending our CoWork Agent with a Cortex Agent Skill A step by step guide to adding consistent, auditable domain reasoning to our CoWork agent. The previous post in the series built a fraud ops …
Extending our CoWork Agent with a Cortex Agent Skill.
Author(s): Krishnan Srinivasan Originally published on Towards AI. Extending our CoWork Agent with a Cortex Agent Skill. A step by step guide to adding consistent, auditable domain reasoning to our CoWork agent. The previous post in the series built a fraud ops …
Memory in Agentic AI on Snowflake: How Memory Transforms AI from Tool to Teammate
Author(s): Krishnan Srinivasan Originally published on Towards AI. Memory in Agentic AI on Snowflake: How Memory Transforms AI from Tool to Teammate Most AI models today are inherently stateless. While systems can introduce memory through external storage and retrieval, the model itself …
From Extraction to Accuracy: Evaluating Extracted Invoice Data with LLM-as-a-Judge
Author(s): Krishnan Srinivasan Originally published on Towards AI. (A practical, end-to-end guide to building a ground-truth-based evaluation pipeline, complete with synthetic data and runnable SQL on Snowflake) In the earlier parts of this Agentic AI series, we explored how AI systems can …
Building a Deal Desk Intelligence Agent with LangChain and OpenAI
Author(s): Krishnan Srinivasan Originally published on Towards AI. Most enterprise AI journeys begin with prompts. Teams use language models to summarize documents, classify tickets, or generate insights from unstructured text. These are valuable capabilities and often the first step in adopting AI …
Unlocking Embedded Visuals from Documents Using Snowflake Cortex
Author(s): Krishnan Srinivasan Originally published on Towards AI. Most document AI discussions focus on text extraction, OCR accuracy, table detection, layout parsing. These are familiar themes. But many enterprise documents are not just text-centric. Inspection reports, audit documents, supplier catalogs, safety manuals, …
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